Frequently Asked Questions (FAQs) 1. HomeDude Made & HomeDude Select Q: What is the difference between HomeDude Made and HomeDude Select? A: HomeDude Made consists of products we manufacture ourselves, while HomeDude Select is our curated collection of high-quality storage and home décor items that we source and sell. 2. Custom Orders & Wholesale Q: Do you offer custom manufacturing? A: Yes! Since we have our own factory, we can modify existing designs or create fully custom products. Learn more on our [Custom Orders & Design Services] page. Q: Do you offer wholesale pricing? A: Yes, bulk pricing is available for certain products. Visit [HomeDude Special Picks] for wholesale offers or contact us for a custom quote. 3. Contact & Support Q: Do you have a physical store? A: We operate online but offer self-pickup. If this option is available, we’ll provide details after purchase.

Frequently Asked Questions

Last updated: April 2026

Orders & Payment

Q: How do I know my order was received?
A: You will receive an order confirmation email immediately after purchase. If you do not see it within a few minutes, check your spam folder or contact us at support@homedude.ca.

Q: Can I change or cancel my order?
A: Orders can be changed or cancelled only if they have not yet been processed for shipment. Contact us as quickly as possible at support@homedude.ca and we will do our best to accommodate your request.

Shipping & Delivery

Q: Where do you ship?
A: We currently ship within Canada only. We do not offer shipping to the United States or internationally at this time.

Q: How long does delivery take?
A: Standard shipping typically takes 1 to 5 business days. Orders are processed within 1 business day of payment confirmation. For full details see our Shipping & Delivery | HomeDude

Q: Do you offer local pickup?
A: Yes. Self-pickup is available for select heavy items from our Oakville, ON location. Contact us at support@homedude.ca to confirm availability before ordering.

Returns & Warranty

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original packaging. For full details see our Returns & Refund Policy | HomeDude

Q: What does the 2-year warranty cover?
A: All HomeDude Made products are covered by a 2-year manufacturer warranty against defects in materials and workmanship. For full details see our 2-Year Manufacturer Warranty | HomeDude

Q: My item arrived damaged. What should I do?
A: Contact us within 7 days of delivery at support@homedude.ca with your order number and photos of the damage. We will arrange a replacement or refund at no cost to you.

Products

Q: What is the HomeDude Made collection?
A: HomeDude Made is our collection of heavy-duty outdoor and home products built to our own specification — including shelters, carports, chicken coops, saddle racks, and pet barriers. Every HomeDude Made product is backed by our 2-year manufacturer warranty.

Q: Do you offer custom orders?
A: We do not currently offer custom orders or custom manufacturing.

Q: Is there a physical HomeDude store?
A: We are an online retailer. We ship from Oakville, ON and offer self-pickup for select items by arrangement.

Free Gift Store

Q: What is the Free Gift Store?
A: Every purchase from the HomeDude Made collection includes a free gift chosen from our Free Gift Store. These are quality home and outdoor products offered as a thank-you for your support. Items are available while quantities last.

Contact

Q: How do I reach HomeDude support?
A: Email: support@homedude.ca Phone: +1-289-856-8370 Hours: Monday to Friday, 9am to 5pm ET

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